September 19, 1994

Ms. Estelle Gray
R & E Cycles
5627 University Way NE
Seattle, WA 98105

Dear Ms. Gray,

On Saturday, August 27th, I came into your store with interest of purchasing a pair of road bike shoes. I wanted a split-sized pair as a result of cerebral palsy. Your salesperson was extremely knowledgeable in finding a cooperative shoe company, helpful in selecting a desired model, and making sure my pedal system fit properly. I'm extremely grateful for his time and sensitivity. His attitude and spirit were truly exceptional.

With a new pair of Diadora's and better fitting bike, I'm enjoying cycling like never before!

Thank you for going the extra mile, so I'm able to do so!

Sincerely,

Jim Liddell