Dear Rodriguez Cycles:

For the last four years I have thoroughly enjoyed my Makeshift High Roller Tour. I’ve used it primarily for commuting and light touring. This year, since I’m now retired, I began loaded touring. It was the first time I loaded the front and I experienced a shimmy that I could not get rid of no matter what I tried. Since at the time, I had the bike for nearly four years, I wasn’t sure what Rodriguez Cycles would do.

You showed great concern from the first contact. You asked me to ship the bike (I live in Philadelphia, PA) back to Seattle where you would investigate. Even though you could not replicate the shimmy, you rebuilt the frame with a new downtube and top tube . . . no questions asked!! Within a few weeks, my four year old bike arrived back in Philadelphia with a beefed up frame and new paint! The shimmy is GONE!! I am 64 years old and this has to be the best and most amazing customer service I have ever experienced. I now know for sure that I did not just buy a bike but a WHOLE BIKE SHOP and the best one at that!

Ed H.