June 18, 1995

R and E Cycles
5627 University Way NE
Seattle, WA 98105

Dear Dan,

I wanted to write and tell you again how much I appreciated the time and trouble you took over our bike rack purchase a few weeks ago. You found a rack that fit my requirements of two bikes and no hitch on the back of our truck. After checking that you did not have the particular rack in your store you special ordered one for us. You called me twice to let me know the status of our intended purchase.

When the rack came in you offered to come out to our house to install the rack because you would be out of town the day I could pick it up and you didn't want me to have to wait to use it.

Dan, you went "above and beyond the call of duty" you can be sure we will patronize R and E Cycles for our biking needs and let all our friends know of the superb service we got there.

Sincerely,

Anita McHarg